Legal

Cancellation Policy

Last updated: 1 May 2026

Cancellation and refund eligibility depends on the service type, the fare or rate class booked, and the timing of the cancellation request. The tables below outline THE GITCO Travel's standard policies. Supplier-specific policies (e.g., hotel non-refundable rates, airline basic fares) may impose stricter conditions and will always take precedence.

Hotel Bookings

Applies to standard refundable rates. Non-refundable rates are clearly labelled at the time of booking and carry no refund entitlement.

Cancellation TimingRefund
More than 72 hours before check-in100% refund
48–72 hours before check-in50% refund
Less than 48 hours before check-inNo refund
No-showNo refund · First night charged

Flight Bookings

Refunds are subject to airline fare rules. THE GITCO Travel charges no additional cancellation fee beyond the airline's own fee.

Cancellation TimingRefund
More than 24 hours before departureRefund minus airline cancellation fee
2–24 hours before departureAirline cancellation fee applies; no THE GITCO fee
Less than 2 hours / after departureNon-refundable in most cases

How to Cancel

  1. Log in to your THE GITCO Travel account.
  2. Navigate to My Bookings and locate the booking.
  3. Click Cancel and confirm your request.
  4. A cancellation confirmation will be sent to your registered email within 15 minutes.
  5. Refunds (where applicable) are processed within 7–10 business days to the original payment method.

Need help with a cancellation? Contact support@thegitco.com or call +91 98765 43210 (Mon–Sat, 9 AM – 7 PM IST).